Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the Genetrax Power Solutions website (genetrax.shop), purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Binding Agreement

• These Terms constitute a legally binding agreement between you and Genetrax Power Solutions
• Your continued use of our services indicates ongoing acceptance of these Terms
• If you do not agree to these Terms, you must discontinue use of our services immediately
• These Terms apply to all users, including browsers, vendors, customers, and contributors

Age and Capacity Requirements

• You must be at least 18 years old to use our services or make purchases
• You must have the legal capacity to enter into binding contracts
• Power equipment purchases require adult verification due to safety considerations
• Business customers must have authority to bind their organization to these Terms

2. Products and Services

Genetrax Power Solutions offers a comprehensive range of power equipment and related services designed for residential, commercial, and industrial applications.

Product Descriptions and Specifications

• We strive to provide accurate product descriptions and specifications
• Product images are for illustration purposes and may not reflect exact appearance
• Specifications may vary slightly due to manufacturing tolerances
• We reserve the right to modify product specifications without notice
• Contact us for clarification on any product specifications or features

3. Account Registration

While account registration is not required for browsing, creating an account provides access to enhanced features and personalized services.

Account Information

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these Terms

Account Benefits

• Order history and tracking
• Saved shipping and billing information
• Warranty registration and management
• Exclusive offers and promotions
• Priority customer support

Business Accounts

• Business accounts may be eligible for volume pricing
• Extended payment terms may be available for qualified businesses
• Additional verification may be required for business accounts
• Business account representatives must have authority to make purchases

4. Orders and Payments

All orders are subject to acceptance by Genetrax Power Solutions and compliance with these Terms.

Order Process

• Orders are not binding until confirmed by Genetrax Power Solutions
• We reserve the right to refuse or cancel any order at our discretion
• Order confirmation will be sent via email upon acceptance
• Pricing and availability are subject to change without notice
• Special orders may require additional terms and conditions

Payment Methods

• We accept major credit cards, debit cards, and bank transfers
• Payment must be made in full before shipment unless otherwise arranged
• All payments are processed securely through encrypted channels
• Business customers may qualify for net payment terms
• We do not store complete credit card information on our servers

Pricing and Taxes

• All prices are in US Dollars and exclude applicable taxes unless stated otherwise
• Sales tax will be charged where required by law
• We reserve the right to correct pricing errors at any time
• Volume discounts may be available for large orders
• Installation and service pricing may vary based on location and complexity

5. Shipping and Delivery

Genetrax Power Solutions provides free shipping on all orders within the United States. Detailed shipping policies are outlined in our separate Shipping and Delivery Policy.

Shipping Terms

• Free standard shipping on all US orders
• Expedited shipping available for additional fees
• International shipping available to select countries
• Delivery times are estimates and not guarantees
• Special handling required for oversized equipment

Delivery Requirements

• Adult signature required for all deliveries
• Customer must inspect equipment upon delivery
• Access requirements must be met for successful delivery
• Additional charges may apply for failed delivery attempts due to customer unavailability
• Installation service must be scheduled separately

Risk of Loss

• Risk of loss transfers to customer upon delivery
• We maintain insurance coverage during shipping
• Customers must report shipping damage immediately
• We will assist with damage claims and replacements

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy balances customer satisfaction with the practical considerations of power equipment sales.

Return Policy

• Returns must be initiated within 30 days of delivery
• Equipment must be in original, unused condition
• Original packaging and documentation required
• Return authorization required before shipping
• Customer responsible for return shipping costs unless item is defective

Non-Returnable Items

• Custom or special-order equipment
• Equipment that has been installed or operated
• Items damaged by customer misuse
• Generators with fuel or oil added
• Electrical components that have been wired or connected

Refund Process

• Refunds processed within 5-7 business days of return receipt
• Refunds issued to original payment method
• 15% restocking fee may apply to some returns
• Shipping costs are non-refundable unless item is defective
• Exchanges may be available for defective items

7. Warranties and Disclaimers

Genetrax Power Solutions provides comprehensive warranty coverage on our products, subject to the terms and conditions outlined below.

Manufacturer Warranties

• All products include manufacturer warranties as specified
• Warranty terms vary by product and manufacturer
• Warranty registration may be required for coverage
• We facilitate warranty claims but are not the warranty provider
• Warranty service provided through authorized service centers

Service Warranties

• Installation services include 1-year workmanship warranty
• Service warranty covers labor and installation defects
• Parts and equipment covered under separate manufacturer warranties
• Warranty void if installation is modified by others
• Regular maintenance required to maintain warranty coverage

Warranty Limitations

• Warranties do not cover normal wear and tear
• Misuse, negligence, or accidents void warranty coverage
• Environmental damage not covered unless specified
• Commercial use may void residential equipment warranties
• Warranty terms are limited to those provided by manufacturers

8. Limitation of Liability

While we strive to provide excellent products and services, it is important to understand the limitations of our liability.

Liability Limitations

• Our liability is limited to the purchase price of the product or service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for damages from power outages or equipment failure
• Customer assumes responsibility for proper installation and use
• Professional installation required for safety-critical applications

Force Majeure

• We are not liable for delays due to circumstances beyond our control
• This includes natural disasters, pandemics, supply chain disruptions
• Government actions, labor disputes, and transportation issues
• We will make reasonable efforts to minimize impact of such events

9. User Conduct

Users of our website and services must comply with all applicable laws and these Terms of Service.

Prohibited Activities

• Fraudulent or unauthorized transactions
• Misrepresentation of identity or authority
• Attempting to reverse engineer or hack our systems
• Posting harmful or inappropriate content
• Interfering with other users' access to our services

Content Guidelines

• Reviews and comments must be honest and accurate
• No posting of harmful, illegal, or inappropriate content
• Respect intellectual property rights of others
• No spam, advertising, or promotional content without permission
• We reserve the right to remove content that violates these guidelines

10. Intellectual Property

All content on our website and in our materials is protected by intellectual property laws.

Our Intellectual Property

• Genetrax name, logo, and trademarks are our property
• Website content, images, and descriptions are protected by copyright
• Product manuals and documentation are protected intellectual property
• Unauthorized use of our intellectual property is prohibited

Third-Party Rights

• Manufacturer names and logos are property of respective owners
• Product specifications and images used with permission
• We respect intellectual property rights of others
• Report any intellectual property violations to us immediately

11. Privacy Policy

Your privacy is important to us. Our comprehensive Privacy Policy explains how we collect, use, and protect your personal information.

Data Collection and Use

• We collect information necessary to provide our services
• Personal information is used only for legitimate business purposes
• We do not sell personal information to third parties
• Data is protected using industry-standard security measures
• You have rights regarding your personal information

For complete details, please review our separate Privacy Policy.

12. Modifications to Terms

Genetrax Power Solutions reserves the right to modify these Terms of Service at any time to reflect changes in our business, legal requirements, or industry standards.

Notification of Changes

• Updated Terms will be posted on our website with revision date
• Significant changes will be communicated via email to registered users
• Continued use of our services constitutes acceptance of updated Terms
• If you disagree with changes, you must discontinue use of our services

13. Termination

Either party may terminate this agreement under certain circumstances.

Termination by Customer

• You may stop using our services at any time
• Outstanding orders and obligations remain in effect
• Account closure can be requested through customer service

Termination by Genetrax

• We may suspend or terminate access for Terms violations
• Fraudulent activity results in immediate termination
• We will provide notice except in cases of serious violations
• Termination does not affect warranty obligations

14. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

Dispute Resolution

• Disputes will be resolved through binding arbitration when possible
• Arbitration to be conducted in accordance with commercial arbitration rules
• Location of arbitration will be in Texas unless otherwise agreed
• Small claims court disputes may be exempt from arbitration requirement

Jurisdiction

• Federal and state courts of Texas have jurisdiction over disputes
• Both parties consent to jurisdiction in Texas courts
• This agreement is binding on successors and assigns