Frequently Asked Questions

Genetrax specializes in four main categories of power equipment:

• Inverter Generators: Clean, quiet power for sensitive electronics
• Portable Generators: Versatile power for job sites and outdoor activities
• Standby Generators: Automatic backup power for homes and businesses
• Log Splitters: Heavy-duty wood processing equipment

We also carry accessories, transfer switches, and maintenance supplies for all our equipment.

Yes! Genetrax offers completely free shipping on all orders, regardless of size or destination within the United States. This includes:

• Small portable generators and accessories
• Large standby generators and log splitters
• Parts and maintenance supplies
• Emergency replacement items

No minimum order required - we believe in making power equipment accessible to everyone.

We offer one of the most customer-friendly return policies in the industry:

• 30-Day Returns: Full 30 days from delivery date
• Free Return Shipping: We provide prepaid return labels
• Free Exchanges: No-cost exchanges for different models
• No Restocking Fees: Unlike many competitors, we never charge restocking fees
• 100% Money-Back Guarantee: Full refund if you're not satisfied

Yes, we work with a network of certified installers nationwide. Our installation services include:

• Standby generator installation and setup
• Transfer switch installation
• Electrical connections and permits
• System testing and commissioning
• Customer training and documentation

Contact us for installation coordination and to connect with certified installers in your area.

Choosing the right generator size depends on your power needs:

• 1000-3000 watts: Small appliances, lights, phone charging
• 3000-6000 watts: Refrigerator, some lights, electronics
• 6000-10000 watts: Most household essentials
• 10000+ watts: Whole house backup power

Our experts can help you calculate your exact needs. Consider both starting watts (surge) and running watts for accurate sizing.

Key differences between inverter and conventional generators:

• Inverter Generators: Clean power safe for electronics, quieter operation, more fuel efficient, lighter weight
• Conventional Generators: Higher power output, lower cost, longer runtime, better for heavy-duty applications

Choose inverter for RVs, camping, and sensitive electronics. Choose conventional for job sites and emergency backup.

Regular maintenance ensures reliable operation:

• Every 50 hours or annually: Change oil and air filter
• Every 100 hours: Replace spark plug
• Monthly: Test run for 15-20 minutes
• Before storage: Add fuel stabilizer
• Professional service: Annual inspection recommended

We provide maintenance kits and can connect you with certified service technicians.

Never operate a portable generator indoors or in enclosed spaces. This includes:

• Inside homes, garages, or basements
• In crawl spaces or partially enclosed areas
• Near doors, windows, or vents

Generators produce deadly carbon monoxide. Always operate outdoors, at least 20 feet from your home, with exhaust directed away from windows and doors.

Log splitter size depends on the wood you'll be splitting:

• 4-10 tons: Small logs, softwood, occasional use
• 20-25 tons: Most residential needs, mixed hardwood
• 30+ tons: Large logs, tough hardwood, commercial use

Consider log diameter, wood type (hardness), and frequency of use when selecting tonnage.

Both have advantages depending on your needs:

• Electric: Quieter, no emissions, easier maintenance, good for smaller jobs
• Gas: More power, portable anywhere, faster cycle times, better for large jobs

Choose electric for suburban use with power access. Choose gas for remote locations or heavy-duty splitting.

We pride ourselves on fast shipping:

• In-stock items: Ship within 1-2 business days
• Most orders: Delivered within 3-5 business days
• Expedited shipping: Available for urgent needs
• Large items: Freight delivery typically 5-7 business days

You'll receive tracking information as soon as your order ships.

We accept all major payment methods:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal and PayPal Credit
• Bank transfers for large orders
• Financing options available

All transactions are secured with industry-standard encryption.

Absolutely! Our support continues long after your purchase:

• Lifetime technical support for all customers
• Installation guidance and troubleshooting
• Maintenance scheduling and reminders
• Parts identification and ordering assistance
• Warranty claim processing

Contact us at +1 (361) 229-3355 or support@genetrax.shop for expert help.